If I order today, when would I get it?

  • We strive to ship all orders within 1-2 business days.

What kinds of payment do you accept?

  • We accept MasterCard, Visa, and AMEX.

Will my order ship complete?

  • We make every effort to ship orders complete, but with the fast daily turnover of product, some items may be temporarily out of stock.

What is the product made of?

  • All of our jewelry is lead and nickel compliant. Most of the jewelry is made from a "jeweler’s metal” – a combination of zinc, brass and stainless steel. Products are accented with beading, crystals and enamel.

Where does your product ship from in the US?

  • All of our products ship from our warehouse in Rhode Island.

What are your normal business hours?

  • Our business hours are Monday through Friday, 8:30 a.m. to 5 p.m. EST.

I'm having trouble placing my order online, can you help?

  • We apologize for the difficulty. Please contact our Customer Service Department Toll Free at 800-654-6074.

What is your return policy?

  • We accept returns for damaged pieces. Contact Customer Service at 800-654-6074. No returns after 30 days.

What should I do if the item(s) I receive is damaged or defective?

  • We are sorry to hear you have received an item that is damaged or defective. Please contact our Periwinkle by Barlow Customer Care Team for a Return Authorization Number and product replacement/credit. We are available Toll Free at 800-654-6074, Monday through Friday, 8:30 a.m. to 5 p.m. EST, or by email at customerservice@barlowdesigns.com.