If I order today, when would I get it?
- We strive to ship all orders within 1-2 business days.
What kinds of payment do you accept?
- We accept MasterCard, Visa, and AMEX.
Will my order ship complete?
- We make every effort to ship orders complete, but with the fast daily turnover of product, some items may be temporarily out of stock.
What is the product made of?
- All of our jewelry is lead and nickel compliant. Most of the jewelry is made from a "jeweler’s metal” – a combination of zinc, brass and stainless steel. Products are accented with beading, crystals and enamel.
Where does your product ship from in the US?
- All of our products ship from our warehouse in Rhode Island.
What are your normal business hours?
- Our business hours are Monday through Friday, 8:30 a.m. to 5 p.m. EST.
I'm having trouble placing my order online, can you help?
- We apologize for the difficulty. Please contact our Customer Service Department Toll Free at 800-654-6074.
What is your return policy?
- We accept returns for damaged pieces. Contact Customer Service at 800-654-6074. No returns after 30 days.
What should I do if the item(s) I receive is damaged or defective?
- We are sorry to hear you have received an item that is damaged or defective. Please contact our Periwinkle by Barlow Customer Care Team for a Return Authorization Number and product replacement/credit. We are available Toll Free at 800-654-6074, Monday through Friday, 8:30 a.m. to 5 p.m. EST, or by email at firstname.lastname@example.org.